Phone (954) 335-8567

Privacy Policy

Revised: April 10, 2025

This privacy notice for MVA Claim Connect, operated by OfferAxis, LLC ("we," "us," or "our"), describes how and why we collect, use, and share your personal information when you use our services ("Services"), such as visiting our website, completing our form, or engaging with us through calls, emails, or SMS messages. MVA Claim Connect directly connects motor vehicle accident victims with law firms upon your explicit request. If you do not agree with our policies, please do not use our Services. We obtain consent for automated calls and SMS via a dedicated checkbox on our forms, with clear disclosure of message frequency, data rates, and opt-out instructions (e.g., reply STOP to opt out). For questions, contact us at help@mvaclaimconnect.com.

1. What Information Do We Collect?

Personal Information You Provide: We collect information you voluntarily submit when you use our Services, such as completing our online form or contacting us. This includes:

  • Names (first and last)
  • Phone numbers
  • Email addresses
  • Zip codes
  • MVA claim details (e.g., accident timing, fault, attorney involvement; no medical or health data)

All information you provide must be true, complete, and accurate, and you should notify us of any changes.

Information Automatically Collected: We collect certain data automatically when you visit our site, including:

  • Log and Usage Data: IP address, browser type, device information, pages visited, and usage timestamps.
  • Device Data: Device type, operating system, and settings.
  • Geolocation Data: Approximate location based on IP address or zip code (not precise unless you enable it).

We use cookies and tracking technologies for analytics. See Section 4 below.

Third-Party Sources: We may collect data from marketing partners. These partners are required to collect and store proof of your prior express written consent, including timestamp, IP address, and source URL, before sharing your information with us. This ensures compliance with the TCPA and applicable telemarketing laws. We only accept data from partners with your direct, prior express written consent for our services to connect you with law firms. We do not collect or share health, medical, or other sensitive personal information.

2. How Do We Use Your Information?

We use your information to:

  • Directly connect you with MVA law firms based on your explicit request and consent.
  • Provide and improve our Services.
  • Respond to inquiries and offer support.
  • Send marketing communications (e.g., legal service offers) if you opt in, in compliance with the Telephone Consumer Protection Act (TCPA). These communications may include automated SMS messages. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP. These are sent only with your prior express written consent via a standalone opt-in (e.g., checkbox on our form).
  • Analyze usage trends to enhance our site.
  • Prevent fraud and ensure security.
  • Facilitate calls to our law firm partners using AI-driven technologies for routing and quality assurance. Calls may be recorded for training and quality purposes, with your consent obtained before the start of the call in compliance with TCPA and two-party consent state laws (e.g., California, Florida). See Section 8 for opt-out details.

We process your information only with your consent, to fulfill our services, or as permitted by U.S. law. For telemarketing, we obtain your prior express written consent as required by the TCPA, as noted in our form submission process.

SMS-Specific Data Practices:

We obtain consent for automated calls and SMS via a dedicated checkbox on our forms, with clear disclosure of message frequency, data rates, and opt-out instructions (e.g., reply STOP to opt out). By opting in, you agree to receive SMS communications related to your legal consultation request.


SMS Program Disclosures:

  • Program Name: MVA Claim Connect Alerts
  • Message Frequency: Message frequency varies depending on your request, but typically 4–6 msgs/mo.
  • Message and Data Rates: Standard message and data rates may apply.
  • Opt-Out: You may revoke consent at any time by replying "STOP" to any SMS; you will receive a final confirmation that no further messages will be sent.
  • Help: Reply "HELP" for assistance or email help@mvaclaimconnect.com
  • Consent Records: We maintain proof of SMS consent (including timestamp, IP address, and TrustedForm certificate) for up to 5 years for compliance purpose

3. When and With Whom Do We Share Your Personal Information?

We conduct assessments to ensure data sharing complies with applicable laws. We share your information in these situations:

  • Lead Sharing with Legal Partners: If you request help with a motor vehicle accident, we may connect you with partner law firms bound by agreements, sharing only necessary information (e.g., name, phone number, MVA claim details) with your explicit consent (e.g., via form checkbox or call opt-in). This occurs only to provide your requested services. Partner law firms may contact you via calls based on your consent, but any SMS they send requires your separate consent, per TCPA requirements. You have the right to opt out of this sharing—see “Your Rights” below for details. We do not share your mobile information or opt-in data for marketing or promotional purposes.
  • Service Providers: We share data with vendors, such as call tracking providers (e.g., Ringba), bound by agreements ensuring your information’s protection.
  • Business Transfers: We may share data during mergers, sales, or acquisitions.

In the past 12 months, we have shared limited identifiers and MVA claim details solely to fulfill user requests, with opt-out available. Where required, you may opt out of this sharing. See “Your Rights” below. We do not share your mobile opt-in data or SMS consent with third parties for promotional or marketing purposes. This information is used solely to deliver the services you requested.

4. Do We Use Cookies and Other Tracking Technologies?

We use cookies and tracking technologies (e.g., pixels, web beacons) for:

  • Essential Cookies: Necessary for site functionality, such as maintaining your session. These are typically session-based and expire when you close your browser.
  • Analytics Cookies: Measure performance, e.g., Google Analytics (_ga cookie, expires after 2 years) for traffic analysis.
  • Call Tracking Cookies: Support lead attribution, e.g., Ringba for tracking calls (up to 1 year).

We use TrustedForm to document your consent for lead generation and marketing communications, as required under telemarketing laws. TrustedForm documents consent for our SMS, calls, and data transfers to law firm partners with your explicit permission via a dedicated checkbox. SMS and call opt-in is obtained via a dedicated checkbox on forms, with clear disclosure of message frequency, that message and data rates may apply, and opt-out instructions. You can manage non-essential cookies like analytics through your browser settings.

5. How Long Do We Keep Your Information?

We retain your data only as long as necessary for lead generation and requested services:

  • Lead Data: (e.g., name, phone number) and MVA claim details: Up to 90 days after a lead is shared or your inquiry is resolved, unless legally required longer (e.g., tax or legal obligations).
  • Other Data: deleted within 12 months post-inquiry if applicable, unless required by law.
  • Consent Records: (e.g., TrustedForm certificates) documenting your prior express written consent for telemarketing are retained for up to 5 years to comply with TCPA and applicable regulations.

When no longer needed, we delete or anonymize your data, or securely store it in archives until deletion is possible.

6. How Do We Keep Your Information Safe?

We use industry-standard measures, including encryption for data in transit and at rest, access controls, and regular security audits, to protect your data from unauthorized access or breaches. We comply with Federal Trade Commission guidelines to maintain robust security practices. In case of a data breach, we will notify affected users as required by applicable state laws. However, no online transmission is 100% secure, so we cannot guarantee absolute protection. Use our Services in a secure environment.

7. Do We Collect Information From Minors?

We do not knowingly collect data from or market to children under 18. If we learn we’ve collected such data, we will deactivate the account and delete it. Contact us if you suspect we have minor data.

8. What Are Your Privacy Rights?

As a U.S. resident, you have rights under all applicable U.S. state privacy laws effective as of 2025 and beyond (e.g., California CCPA/CPRA, Virginia VCDPA, Colorado CPA, Connecticut CTDPA, Texas TDPSA, Delaware DPDPA, Iowa ICDPA, New Jersey NJDPA, Minnesota MCDPA), including:

  • Right to Know: Whether we process your data and what data we hold.
  • Right to Access: A copy of your personal information.
  • Right to Correct: Inaccuracies in your data.
  • Right to Delete: Your personal information.
  • Right to Opt Out: Of any data sharing for connections to law firms.
  • Right to Non-Discrimination: For exercising your rights.
  • Right to Challenge Profiling (Minnesota): If we use AI for decisions like call routing that impact you, you may review data used, request corrections, or challenge the decision by contacting us as outlined in Section 11.

How to Exercise Your Rights: To opt out of data sharing for connections to law firms, marketing calls, or SMS, email help@mvaclaimconnect.com., or reply “STOP” to SMS; you will receive a final SMS confirming opt-out. Calls may be recorded with your express written consent obtained during opt-in, per TCPA and two-party consent state laws (e.g., California, Florida); to opt out of recording, hang up or email us. We comply with the National Do Not Call Registry and Telemarketing Sales Rule (TSR). For other requests (e.g., access, deletion, profiling challenges), submit a data subject access request via our contact form. We verify your identity using provided information. Authorized agents may submit requests with your signed permission. We respond within legally required timeframes (e.g., 45 days under CCPA).

9. Categories of Personal Information We Collect

We have collected the following in the past 12 months:

Category Examples Collected
A. Identifiers Name, phone number, email, zip code YES
B. MVA Claim Information Accident details, fault, attorney involvement (no medical or health data) YES
C. Internet Activity IP address, browser data, usage patterns YES
D. Geolocation Data Approximate location (e.g., from IP or zip code) YES
E. Sensitive Personal Information Social Security number, biometric data, health status NO

Retention: Categories A-D are retained up to 90 days post-lead sharing or inquiry resolution, or longer if required by law (e.g., consent records for up to 5 years). Category E is not collected.

10. Do We Use “Do Not Track”?

We do not respond to Do Not Track signals because there is no consistent industry standard. You may manage your preferences via cookies or browser settings.

11. Contact Us

For privacy inquiries, complaints, or to exercise your rights, email help@mvaclaimconnect.com. or submit a requests via this form.

12. Changes to This Policy

We may update this policy from time to time. We will post changes on this page with the revised date. Continued use of our Services after changes constitutes acceptance.

13. Acknowledgment

By using our Services, you acknowledge you have read and agree to this Privacy Policy and our Terms of Service. This includes acknowledgment that we do not share your data for third-party marketing or lead generation beyond your request.